Cancel a Single Order from the Orders Table

Overview

3PL operators can cancel individual orders directly from the orders table without opening the full Order Details page.

This option allows warehouse or operations teams to quickly stop order processing when immediate cancellation is required.

The process is available for both Pending and Approved orders.

Accessing the Orders Table

1. Log in to 3PLICITY using your 3PL company account.
2. Navigate to Sales Orders.
3. Open either:
   • The Pending section, or
   • The In Progress section.

The orders table displays all active orders for the selected status.

Selecting an Order

1. Locate the order you want to cancel.
2. Click the checkbox next to the order entry.

The selected order becomes marked for bulk actions.

Even when selecting a single order, the platform uses the same cancellation workflow for consistency.

Starting the Cancellation

1. Click Bulk Cancel at the bottom of the table.

A cancellation modal opens requesting a cancellation reason.

Providing the Cancellation Reason

Enter a clear explanation for the cancellation.

Examples include:

• Product unavailable
• Shipment issue
• Customer request
• Warehouse processing issue

1. Type the reason into the text field.
2. Click Confirm.

Cancellation Results

After confirmation:

• The selected order is cancelled
• The order is moved to the Cancelled section
• The merchant can review the cancellation reason
• The order is removed from active fulfillment queues

The cancellation action is also recorded in the Activity Log for operational tracking.

Reviewing Cancelled Orders

To review cancelled records:

1. Navigate to Sales Orders.
2. Open the Cancelled tab.

Cancelled orders remain available for historical reference and operational auditing.

Bulk Cancel Orders from the Orders Table

Overview

3PL companies can cancel multiple orders simultaneously using the bulk cancellation feature available in the orders table.

This functionality is useful when several orders are affected by the same operational issue, such as inventory shortages, warehouse interruptions, or shipping restrictions.

Bulk cancellation is available for both Pending and Approved orders.

Accessing Orders for Bulk Cancellation

1. Log in to 3PLICITY using your 3PL company account.
2. Navigate to Sales Orders from the left navigation panel.
3. Open either:
   • The Pending section, or
   • The In Progress section.

The orders table displays the available orders.

Selecting Multiple Orders

1. Use the checkboxes on the left side of the table to select the orders you want to cancel.

Multiple orders can be selected simultaneously before starting the cancellation process.

Starting the Bulk Cancellation Process

1. Click Bulk Cancel at the bottom of the table.

A cancellation modal appears requesting a cancellation reason.

Providing the Cancellation Reason

The cancellation reason applies to all selected orders.

Examples include:

• Warehouse operational delay
• Carrier issue
• Inventory unavailable
• Merchant request

1. Enter the reason in the provided text field.
2. Click Confirm.

What Happens After Bulk Cancellation

After confirmation:

• All selected orders are moved to the Cancelled section
• Merchants can review the cancellation information
• Orders are removed from active processing queues
• Operational history is updated automatically

Each cancellation action is recorded in the system Activity Log for auditing and operational tracking purposes.

Reviewing Cancelled Orders

To access cancelled orders:

1. Navigate to Sales Orders.
2. Open the Cancelled tab.

The Cancelled section provides historical visibility into all cancelled orders processed by the company.