Cancel a Pending or Approved Order from the Order Details Screen

Overview

3PL companies can cancel sales orders directly from the Order Details screen when fulfillment cannot continue or when operational issues require the order to be stopped.

Cancellation requires a reason so the merchant can understand why the order was cancelled.

This process is available for both Pending and Approved orders.

Accessing the Order

1. Log in to 3PLICITY using your 3PL company account.
2. Navigate to Sales Orders from the left navigation panel.
3. Open either:
   • The Pending section, or
   • The In Progress section for approved orders.
4. Select the order you want to cancel.

The Order Details page opens.

Cancelling the Order

1. Click Cancel Order in the Actions section.

A cancellation modal appears requesting a cancellation reason.

Providing a Cancellation Reason

The cancellation reason is shared with the merchant to explain why the order cannot continue.

Examples may include:

• Inventory unavailable
• Shipping issue
• Incorrect order information
• Warehouse processing issue

1. Enter the cancellation reason in the text field.
2. Click Confirm.

The cancellation is then processed by the system.

What Happens After Cancellation

Once confirmed:

• The order status changes to Cancelled
• The order is removed from active fulfillment workflows
• The merchant can view the cancellation information
• The order appears in the Cancelled section for both the Merchant and the 3PL company

The cancellation event is also recorded in the Activity Log for operational history tracking.

Managing Cancelled Orders

Cancelled orders remain accessible for recordkeeping and operational auditing.

To review cancelled orders:

1. Navigate to Sales Orders.
2. Open the Cancelled tab.

The table displays cancelled order information including:

• Order number
• Status
• Total amount
• Date
• Customer details