Manage Returns Overview

The Returns module in 3PLICITY allows both Companies (3PL providers) and Merchants to manage return and incidence workflows after an order has entered the shipping process. 

• Returns can be initiated while an order is In Progress or after it has been Delivered, depending on the operational situation.

• The workflow is designed to preserve shipment traceability, maintain communication between the Company and Merchant, and ensure proper inventory disposition after returned items arrive back at the warehouse.

A return may result in:

• A successful restock of the items
• A discard process for damaged or unusable inventory
• A returned-incidence process when the package encounters issues during the return shipment

• Once an order reaches the Completed status, the order is considered closed and no return or incidence actions are available.

Returns on Completed Orders

Completed orders are considered fully closed transactions and cannot enter the return workflow.

An order reaches the Completed status after:

1. The shipment is delivered successfully
2. No issues or return requests are reported
3. The delivery process is finalized operationally

To complete an order, the Company navigates to:

Shipping > Delivered

After selecting the desired order, click Mark as Completed.

The order is then moved into the historical order records under:

Manage Orders > Orders

Once completed:

• No Return Order button is available
• No Mark as Incidence option is displayed
• The order becomes read-only for return operations

Both Company and Merchant users can still review the order history and shipment details, but no additional return actions can be initiated.

This ensures finalized orders remain operationally closed and protected from further modification.