Track a Return as Merchant

Merchants can monitor the complete return lifecycle directly from the Returns section.

When a Company initiates an incidence or when the Merchant starts a return request, the order becomes visible under:

• Returns > Incidence
• Returns > In Progress
• Returns > Returned

Depending on the current stage of the workflow.

From the order details screen, Merchants can review:

• Incidence reasons
• Return status
• Return history
• Disposition summary
• Returned dates
• Activity log updates
• 
  

When a return is waiting for Merchant confirmation, the order displays a Confirm Return button. 

After confirmation, the Merchant can continue tracking the return progression until the Company receives the package and finalizes the disposition process.

If the return is restocked, the Merchant inventory becomes available again for future orders.

If the return is discarded or moved into Returned Incidence, the final status remains visible in the return history for operational reference.